I was interviewed today by David Ham of Channel 13 WVEC on using social media ( mainly twitter) on getting customer service issues resolved through social media. I have overall gotton a good response from the companies that are actively using social media to connect with their clients.
One of my biggest frustrations though are those that set up a twitter account or social media platform and don’t use it as a way to engage. If they only realized that the good outways the bad and it can be a great customer service tool.
Follow me on twitter : @asknaoma
Here is the interview :
Read more the full story here.. Customer Satisfaction Found Through Social Media[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]